Returns and Exchanges
If you are not completely satisfied with a product you may return it within 14 days of the date of purchase for a refund. All returned items must be in new condition and include all shipped parts, manuals, accessories and documents. Items are not eligible for return if they show signs of wear or have been used or altered from their original condition in any way.
We will pay the cost of return shipping if your return is the result of our error. In other cases Please refer our Terms & Conditions, return postage will be paid by you and will be deducted from any refund you are owed. Refunds will be made in the same form of payment originally used for purchase.
To return an item, you must fill out the web form at Contact Us and submit your query with an order number. A Customer Care representative will contact you with specific information on how to return your product and obtain your refund or replacement product.
Returned items must be securely packaged (together with the printout of the return authorisation form) and shipped back to us at the specified address within the time specified in the return instructions. Please return the item labelled for the attention of "Keller Cookshop".
You will have liability for loss and damage to products in transit, and we recommend that you insure all returns at your cost. You must retain proof of return shipment and delivery of returned products. Only merchandise received by us will be eligible for repair, replacement or refund. Items returned in an unsatisfactory condition or otherwise not meeting return criteria will be refused and returned to the customer.
We will use reasonable efforts to credit refunds within 28 days after receipt of returned products. Returns not made in compliance with any part of this return policy will not be eligible for repair, replacement or refund.
Please refer to our Terms & Conditions for full details.