Customer Services:

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please fill out the Contact Us form here, or email us direct on 

***We are currently experiencing an exceptionally high volume of enquiries from around the world. We are working really hard to respond as swiftly as possible, however this is taking us longer than usual. Our target response time is currently within 7 business days.***

However, please note our offices are closed from Monday 24th December 2018 to Wednesday 2nd January 2019 and there will be no-one available to respond during this period. This is due to our annual stock take and operational shutdown over the festive period. We will aim to reply within 7 business days on our return in the new year.

We promise to respond to every query we receive and to help you as quickly as we can. Please avoid chasing before 7 working days, but if you have not heard from us after 7 working days, then please feel free to contact us again. Our response time applies to all Contact Us forms and emails/replies sent directly to

The shipping of any items replaced under our guarantee will now not be shipped until January 2019. We are not able to confirm exact dates, but we will get things shipped as quickly as possible. 


Customer Services Opening Times:

Please note our normal Customer Service hours, but please note our festive period closure dates above:

Monday - Thursday: 12.30pm - 5.30pm

Friday: 12.00pm - 3.00pm

Phone:  0870 160 1319

DKB Household UK Ltd, 
Eelmoor Road, 
GU14 7UE


Web Orders/E-commerce Team:

If you have placed an order on this site and wish to make an enquiry regarding order status, delivery, cancellation, an exchange, a refund or payments, please email

Web Orders/E-commerce Team Opening Times:

Please note our normal Web Orders/E-commerce hours, but please note our festive period closure dates above:

Monday - Thursday: 9.00am - 5.30pm

Friday: 9.00am - 3.00pm

Phone:  01252 828092


Retail Customers:

If you are an existing retail customer, or if you are a company and would like to buy from us, please contact us directly on

Retail Customers Opening Times:

Please note our normal UK Sales hours, but please note our festive period closure dates above:

Monday - Thursday: 08.30am - 5.30pm

Friday: 8.30am - 3.00pm

Phone:  01252 828053


Catering Enquiries:

For more information on our catering products please contact



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